Tourism and Hospitality sector personnel from across Hessequa, recently completed a 7-day Customer Service training course, hosted in Riversdale.
The 7-day NQF Level 4 Customer Service Training presented G&D Training was designed to empower participants with practical knowledge, skills, and attitudes needed to deliver professional, high-quality service in the tourism and hospitality industries. The training took place across three weeks, between 29 September and 14 October 2025, with 22 participants successfully completing the course.
The training covered essential topics such as effective communication, teamwork, problem-solving, conflict management, and maintaining a positive customer experience. Learners also explored the importance of attitude, appearance, and professionalism when engaging with guests and clients.
The programme not only enhanced participants’ theoretical understanding of customer service but also encouraged them to apply their learning through practical activities and group discussions. Learners gained valuable insight into how customer service excellence directly contributes to customer satisfaction, loyalty, and overall business success.
As part of the training experience, learners participated in an educational excursion arranged by Hessequa Tourism, to the Garden Route Game Lodge, where they enjoyed an exciting game drive. This outing provided a unique opportunity to connect classroom learning with real-world experience, observing first-hand how hospitality and customer care are integrated into tourism operations. The Garden Route Game Lodge generously offered the Game Drive at a special rate.
The excursion also highlighted the importance of South Africa’s natural and cultural heritage in attracting visitors to the region.
Learners left the experience inspired and motivated to apply their newly acquired skills within their workplaces and communities.
Hessequa Tourism would like to thank the Western Cape Department of Economic Development and Tourism for covering the cost of the training.
