[title size=”1″ content_align=”left” style_type=”default” sep_color=”” class=”” id=””]Free basic customer service training[/title][fusion_text]The Local Economic Development and Tourism Department of Hessequa Municipality hereby invites all local businesses, accommodation establishments and restaurants to attend a free customer service training workshop. The workshops will focus on basic customer care skills in order to successfully deal and communicate with customers in a professional manner. Delegates will gain basic understanding, knowledge and skills in communicating as well the foundation blocks to building relationships with customers.

The outcomes of the program are as follows:
● Understanding the value of customer service
● Understand the essence of the Batho Pele principles of service delivery
● Building effective customer relationships
● Dealing with challenging situations when delivering service
● Communicating effectively through various channels

Delegates can choose from one of the following dates and locations:[/fusion_text][fusion_text]

Date Time Location
25 May 2015 08:30 – 16:00 Riversdale
26 May 2015 08:30 – 16:00 Heidelberg
27 May 2015 08:30 – 16:00 Stilbaai
28 May 2015 08:30 – 16:00 Albertinia

[/fusion_text][separator style_type=”none” top_margin=”20″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””][fusion_text]Refreshments will be provided. Times and venues will be confirmed once the delegates has been registered. There is no charge for the training.

Space is limited and based on a first come first served basis. Booking is essential. Please complete the following registration form and email it back to riaan@hessequa.gov.za.

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