[title size=”1″ content_align=”left” style_type=”default” sep_color=”” class=”” id=””]Free basic customer service training[/title][fusion_text]The Local Economic Development and Tourism Department of Hessequa Municipality hereby invites all local businesses, accommodation establishments and restaurants to attend a free customer service training workshop. The workshops will focus on basic customer care skills in order to successfully deal and communicate with customers in a professional manner. Delegates will gain basic understanding, knowledge and skills in communicating as well the foundation blocks to building relationships with customers.
The outcomes of the program are as follows:
● Understanding the value of customer service
● Understand the essence of the Batho Pele principles of service delivery
● Building effective customer relationships
● Dealing with challenging situations when delivering service
● Communicating effectively through various channels
Delegates can choose from one of the following dates and locations:[/fusion_text][fusion_text]
|25 May 2015||08:30 – 16:00||Riversdale|
|26 May 2015||08:30 – 16:00||Heidelberg|
|27 May 2015||08:30 – 16:00||Stilbaai|
|28 May 2015||08:30 – 16:00||Albertinia|
[/fusion_text][separator style_type=”none” top_margin=”20″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””][fusion_text]Refreshments will be provided. Times and venues will be confirmed once the delegates has been registered. There is no charge for the training.
Space is limited and based on a first come first served basis. Booking is essential. Please complete the following registration form and email it back to email@example.com.